Privacy Policy

 

Privacy Policy

Eleanor Malaysia (under KRAFTHINGY JEWELLERY 003675512-W)
2025

At Eleanor Malaysia, your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or services.

1. Information We Collect:

When you visit or make a purchase on our website, we may collect the following information:

  • Personal Details: Name, email address, phone number, shipping and billing address.
  • Payment Information: Processed securely through third-party payment gateways (we do not store credit/debit card details).
  • Order History & Preferences: Including product selections and past purchases.
  • Website Usage Data: Information about how you use our website, including cookies, IP address, browser type, and device information.

2. How We Use Your Information:

Your information is collected and used for:

  • Fulfilling and processing orders.
  • Providing customer service and responding to enquiries.
  • Personalizing your shopping experience.
  • Marketing purposes (only with your explicit consent).
  • Improving our website, services, and products.

3. How We Protect Your Data:

We take your privacy seriously and implement the following measures:

  • SSL encryption to protect sensitive data.
  • Strict access controls and secure servers.
  • Compliance with Malaysia’s Personal Data Protection Act 2010 (PDPA).

We do NOT sell, rent, or trade your personal information to third parties.

4. Third-Party Services:

We may use trusted third-party services for:

  • Payment processing.
  • Shipping and delivery.
  • Marketing and analytics tools (Google Analytics, Meta Pixel, etc.).

These third parties are required to protect your information and only use it for intended purposes.

5. Marketing Communication:

You may receive promotional emails, offers, or updates from Eleanor Malaysia if you have opted in.
You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.

6. Your Rights:

Under the PDPA, you have the right to:

  • Access or correct your personal information.
  • Withdraw consent for marketing communication.
  • Request the deletion of your personal data (subject to legal obligations).

For any requests, contact us at:
Email: team@eleanormalaysia.com
Phone/WhatsApp: 0162816941