Terms and Conditions
Terms & Conditions & Terms of Service
Eleanor Malaysia (operated under KRAFTHINGY JEWELLERY 003675512-W)
2025
Welcome to Eleanor Malaysia. Every piece we create reflects our dedication to craftsmanship, individuality, and timeless elegance. By accessing our website and engaging in our services, you agree to the following Terms & Conditions and Terms of Service, designed to ensure transparency, trust, and the premium experience synonymous with our brand.
1. General Provisions
This website is operated by KRAFTHINGY JEWELLERY (003675512-W), trading as Eleanor Malaysia.
Throughout the site, the terms “we”, “our”, “us” refer to Eleanor Malaysia. By visiting our site or purchasing our products, you are engaging in our “Service” and agree to be bound by these Terms.
We reserve the right to update, amend, or replace any part of these Terms at any time without prior notice. Continued use of our services signifies acceptance of any changes.
2. Product Information & Accuracy
At Eleanor Malaysia, we strive to present our products and descriptions as accurately as possible.
However:
- We do not guarantee that all product details, images, or pricing are free from inadvertent errors.
- All product images are for reference; slight variations may occur due to lighting, screen resolution, or the handcrafted nature of our items.
3. Orders & Payments
- Orders are confirmed only upon successful payment.
- We reserve the right to decline or cancel any order at our sole discretion, including but not limited to:
- Stock unavailability.
- Suspicion of fraudulent transactions.
- Errors in product information or pricing.
All payments are securely processed through authorized third-party payment gateways. We do not store your payment details.
4. Pricing & Promotions
All prices listed are in Malaysian Ringgit (MYR) and may change without prior notice.
Promotions, offers, and discounts are valid under specific terms and cannot be combined unless stated otherwise.
5. Intellectual Property
All content on this website—including product designs, branding, logos, images, videos, and written material—is the intellectual property of Eleanor Malaysia/KRAFTHINGY JEWELLERY (003675512-W).
Unauthorized use, reproduction, distribution, or modification of any content without written consent is strictly prohibited.
6. Limitation of Liability
Eleanor Malaysia shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:
- Use or misuse of our products.
- Errors or omissions on the website.
- Delays or issues caused by third-party courier services.
Our liability is strictly limited to the total value of the purchased product.
7. Lifetime Free Repair Service
We offer a Lifetime Free Repair Service exclusively for Eleanor Malaysia products.
This service covers:
- Loose or detached charms.
- Broken clasps or locks.
- Chain disconnections.
Terms:
- Repairs are free when done at our official pop-up booths.
- Customers opting for courier repair services must bear all shipping costs (both ways).
- This service applies strictly to Eleanor Malaysia products.
Please Note:
Lost or missing charms/accessories are not covered. A new purchase is required.
8. No Returns, Refunds, or Exchanges
All sales are final and non-refundable.
We strictly DO NOT accept:
- Returns or refunds.
- Exchanges due to incorrect size selection, charm choice, or change of mind.
Customers are fully responsible for confirming their product details before purchase.
9. Shipping Policy
Shipping fees—including for repairs—are fully borne by the customer.
Eleanor Malaysia holds no responsibility for delays, damages, or losses incurred by third-party couriers.
10. Third-Party Links & Services
Our website may feature links to third-party sites or services.
We do not control these sites and are not liable for their content, policies, or practices. Access is at your discretion.
11. Governing Law
These Terms are governed by the laws of Malaysia.
Any disputes arising will be resolved under Malaysian jurisdiction.